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Instructions

PolarConnect events are easy to join! Detailed, step-by-step instructions are available below. If you are having problems or need help, please consult our Frequently Asked Questions first. If you are still in need of assistance, please info [at] polartrec [dot] com with a detailed explanation of your problem.

You can also check out the additional tips and tricks for classrooms or large audiences.

Download Instructions (PDF)

PolarConnect Instructions (PDF - 254KB)

Full PolarConnect Instructions

Before the Webinar:

Make sure that the computer you will be using is properly configured to participate in the webinar:
You may need permissions from your school systems administrator to download Blackboard Collaborate and/or Java.

  1. Check your Internet browser and make sure you have POP-UPS enabled.
  2. Check your Internet browser and make sure your computer will accept cookies.
  3. You will need microphone for the webinar IF you are going to use Voice-Over IP and not call into the conference call. Also, make sure that you know where your computer sound volume and mute button are located if you are using a built-in microphone to participate.

Set up Blackboard Collaborate:

  1. Go to: http://tiny.cc/ARCUS_ConfigurationRoom (This link is only for configuration purposes)
  2. When the login screen loads, enter: Name: Enter your full name.
  3. Your system will then be prompted to download the Collaborate software and Java. Java may already be installed on your system.
  4. Allow the Collaborate application to access your computer.
  5. Collaborate will launch. It may take a few moments to load. Multiple windows may appear on your desktop.
  6. Accept the Participant Agreement and Choose Connection Speed to access the configuration room.

You should see a welcome slide on the main screen and your name will be listed in the participants panel on the left side of the screen.
Note: If you plan to connect to the Audio portion of the program you may access the Audio Setup Wizard while logged into Collaborate.

On the Day of the Webinar:

Connect to the Visual Part of the Webinar:

  1. Go to: http://tiny.cc/PolarConnect_Event
  2. When the login screen loads, enter: Name: Enter your full name.
  3. Your system will then be prompted to download the Collaborate software and Java. Java may already be installed on your system.
  4. Allow the Collaborate application to access your computer.
  5. Collaborate will launch. It may take a few moments to load. Multiple windows may appear on your desktop.
  6. Accept the Participant Agreement and Choose Connection Speed to access the PolarConnect Event.

Connect to the Audio Portion of the Webinar by Telephone OR Voiceover IP:

For Telephone:
  1. At the specified time, U.S. and Canadian participants should dial: 1-800-766-1337. International participants wishing to join via phone, please seek further instructions in the detailed email sent to you after registration.
  2. When prompted, enter the participant code, followed by the pound (#) sign.
  3. Your participant code is: 54366779# This will connect you directly to the conference call.
    Note: You may mute your phone line by dialing *6. To un-mute, simply dial *6 again. If using the telephone, you will need to mute your computer. Not doing this will result in an echoing sound and/or feedback during the conference.
For Voiceover IP: (Talking through your computer using computer microphone)
  1. Voiceover IP capabilities are located within the Collaborate platform.
  2. While configuring your system, you can test sound levels in Collaborate by selecting Audio Set-up Wizard from the Audio & Video drop-down menu.
  3. The drop down menu and talk capabilities are located in top level panel of the screen.
  4. Click the 'talk' button in the left corner of the Collaborate platform to talk. When you are done speaking, un-click the 'talk' button.

Need help before or during the webinar?
Contact ARCUS at: (907)-474-1600 or email: info [at] polartrec [dot] com